Privacy Policy

Last updated: 03/07/2026

This Privacy Policy explains how Rianage Properties ("we", "us", "our") collects, uses and protects your personal data when you visit rianageproperties.com, enquire about a property, list a property with us, or use our services. We handle your data in line with the Data Protection Act, 2019 of Kenya.

1. Who We Are

2. Information We Collect

  • Contact details — name, phone number, email, location/town.
  • Enquiry details — the properties you view, search or ask about.
  • Property listing details — where you list a property with us: property type, location, price, size, ownership status, photos and your contact details.
  • Account data — username and password if you create an account.
  • Technical data — IP address, browser, device and usage information collected via cookies and analytics.
  • Communications — messages you send us by email, WhatsApp, contact form or phone.

3. How We Use Your Data

  • Respond to your enquiries and connect you with suitable properties;
  • Handle property listing, valuation, sale, rental and management requests;
  • Manage your account and our relationship with you;
  • Improve our website, listings and services;
  • Send you updates or offers where you have agreed to receive them;
  • Comply with our legal and regulatory obligations; and prevent fraud.

4. Legal Basis for Processing

We process your data based on your consent, the performance of a contract with you, our legitimate interests in running our business, and compliance with a legal obligation.

5. Sharing Your Data

We do not sell your personal data. We may share it with property owners or buyers where necessary to facilitate a transaction you have asked us to handle, with service providers who support our business (hosting, IT, analytics), and with authorities where required by law.

6. Cookies & Analytics

Our website uses cookies and analytics tools to make the site work, remember your preferences and understand how it is used. You can control cookies through your browser settings.

7. Data Retention

We keep your personal data only for as long as necessary for the purposes described here, or as required by law, after which we securely delete or anonymise it.

8. Your Rights

Under the Data Protection Act, 2019 you have the right to access, correct, delete, restrict or object to the processing of your data, to data portability, and to withdraw consent at any time. To exercise these rights, contact us at info@rianageproperties.com.

9. Data Security

We use appropriate technical and organisational measures to protect your data. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

10. Changes & Complaints

We may update this Policy from time to time; the current version is always posted here. If you have concerns, contact us first. You also have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) at www.odpc.go.ke.